1. Applicability
1.1 The General Terms and Conditions below apply to all offers and transactions of Mama's Dhaba. Prices are subject to change.
1.2 By accepting an offer or making an order, the consumer expressly accepts the applicability of these General Terms and Conditions.
1.3 Deviations from that stipulated in these Terms and Conditions are only valid when they are confirmed in writing by the management.
1.4 All rights and entitlements stipulated for Mama's Dhaba in these General Terms and Conditions and any further agreements will also apply for intermediaries and other third parties deployed by Mama's Dhaba.

2. Quality
The restaurant guarantees that all the products offered meet the standards of the concept.
If there are any complaints the management needs to be informed immediately. Appropriate actions will be taken as soon as possible.

3. Prices/offers
3.1 All offers made by Mama's Dhaba are without obligation and Mama's Dhaba expressly reserves the right to change the prices, in particular if this is necessary as a result of statutory or other regulations.
3.1 All prices are indicated in INR (Rupees), including VAT.
3.3 In certain cases, promotional prices apply. These prices are valid only during a specific period as long as stocks last. No entitlement to these prices may be invoked before or after the specific period.
3.4 Mama's Dhaba cannot be held to any price indications that are clearly incorrect, for example as a result of obvious typesetting or printing errors. No rights may be derived from incorrect price information.

4. Cancellations
4.1 Mama's Dhaba is entitled to cancel or change the date of an event. Should this happen, Blue Pepper will attempt to provide a suitable solution. If an event is cancelled or postponed,Mama's Dhaba will do its utmost to inform you as soon as possible. However, Mama's Dhaba cannot guarantee it is possible to inform you timely of any change or cancellation of an event or be held responsible for refunds, compensations or for any resulting costs you may incur, for example for travel, accommodation and/or any other related goods or service.
4.2 Before confirming your reservation, always check carefully that you have reserved the correct (number of) persons. Wrongfully ordered (numbers of) persons are not refundable.
4.3. All purchases are final. The dinner cruise tickets bought here cannot be returned for any refunds whatsoever; group bookings paid for on the website likewise cannot be cancelled by the purchaser and refunds claimed for any reason whatsoever.

5. Payments
5.1 All prices are including VAT.
5.2 Methods of payment we accept: Cash, UPI Payments
5.3 You will not receive confirmation of your definitive booking until your payment has been approved.

6. Other provisions
6.1  If one or more of the provisions in these Terms and Conditions or any other agreement with Mama's Dhaba are in conflict with any applicable legal regulation, the provision in question will lapse and be replaced by a new comparable stipulation admissible by law to be determined by Mama's Dhaba.
6.2  The law of the India applies to all agreements entered into with or concluded by Mama's Dhaba. Any disputes arising directly or indirectly from these agreements will be exclusively settled by the Court of Mumbai.

Cancellation and Refund:

       Mama's Dhaba believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under         this        :

• Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.

• Mama's Dhaba does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.

• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 2 days of receipt of the products.

• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 2 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.

• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.

• In case of any Refunds approved by the Mama's Dhaba, it’ll take 3-5 days for the refund to be processed to the end customer.Shipping is not applicable for business.
  Shipping:

• Shipping is not applicable for business.